Refund Policy

1. Nature of Digital Assets

Due to the immutable nature of downloadable digital assets (SVGA files, dynamic vector animations, audio stems), all completed single purchases and subscription activation fees are generally non-refundable once assets have been fetched or downloaded.

2. Defective Files & Technical Support

If you encounter a corrupted file, broken SVGA parsing, or rendering artifact in your live streaming SDK, please open a support ticket within 7 days of purchase. Our technical team will provide an updated asset or replacement.

3. Duplicate Charges

In the rare event of duplicate billing caused by payment gateway timeouts or gateway latency, automated refunds will be credited back via the original payment route upon admin verification.

4. How to Request Assistance

Contact our support team via the Helpdesk Ticket portal in your dashboard or message our official WhatsApp support handle with your Order ID.